IoT ( Internet of Things) will play a big role, and you will see partially autonomous service delivery with real-time feedback loop. Social CRM and sensors network all integrated and registered over supplier cloud application will enable automated and seamless customer service.
Will smart devices order their own replacement?
Will IoT kill "Your call is important to us" message ?
See Questions On Quora
from Yogesh Malik on Quora http://ift.tt/1TjURfU
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